Grievance Redressal Policy for Sarah Groups

Effective Date: 15-02-2025

At Sarah Groups, we are committed to ensuring the satisfaction and well-being of our users and stakeholders. Our Grievance Redressal Policy outlines the process through which users can report grievances and how we address them promptly and effectively.

Types of Grievances

Users may file a grievance regarding any of the following:

Issues related to our products or services.
Concerns about the accuracy of information provided on the website.
Discrepancies in charges, billing, or transactions.
Miscommunication or poor customer service.
Technical issues, bugs, or malfunctions on the website.
Any other concern related to the functioning or services of Sarah Groups.

How to File a Grievance

If you have a grievance, please follow the steps below:

Step 1: Contact us directly via the following channels:
Email: info@sarahgroups.com
Step 2: Provide the following information in your grievance submission:
Your full name and contact details (email address and phone number).
A brief description of the grievance.
Relevant supporting documents or screenshots (if applicable).
A clear explanation of the resolution you are seeking.

Acknowledgment of Grievance

Once a grievance is received, we will acknowledge it within 15 working days. You will receive a reference number for tracking purposes, and the grievance will be assigned to the relevant team or department for review and resolution.

Escalation Process

If you are not satisfied with the resolution or handling of your grievance, you may escalate the matter to a senior authority at Sarah Groups. Please contact us at m.skumar@sarahgroups.com. Your grievance will be reviewed by a senior manager, and a resolution will be provided as soon as possible.

Confidentiality

All grievances will be handled with confidentiality. We will not disclose any personal or sensitive information shared during the grievance process to third parties without your consent, unless required by law.